Black Candle Technologies LLC ("Black Candle", "we", "us") operates a text messaging program. Messages are sent from +1 (844) 725-3995. The program covers service and support communications: replies to support requests you send us, appointment and project updates, service notifications, and important account updates.
You opt in in either of two ways. First, by completing the sign-up form at messaging.blackcandletech.com, which requires your mobile phone number and an unchecked consent checkbox that you must select. Second, by texting YES, START, or GO to +1 (844) 725-3995 from your mobile phone; when you opt in by keyword, we send you a confirmation message confirming your enrollment, with help and opt-out instructions. We keep a record of your consent, including the phone number you provided, the date and time you signed up, and the form you used. You may also text us first; a reply from us to your message is a response to your inquiry, not marketing.
Message frequency varies. You will receive up to 4 notification messages per month, plus replies to messages you send us.
Message and data rates may apply depending on your mobile phone service plan.
Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message to cancel at any time. You will receive one final message confirming your opt-out, and you will not receive further messages from the program unless you opt in again. Reply HELP for help, or contact us at lane@blackcandletech.com or +1 (844) 725-3995.
Consent to receive text messages is not required to make a purchase or receive services from Black Candle.
We use your mobile phone number only to send you the messages described here and to keep the consent records described above. We do not sell your mobile phone number or your opt-in information. We do not share your mobile phone number or opt-in information with third parties or affiliates for their marketing purposes. We may share it with service providers that send messages on our behalf (including Twilio, our messaging provider) and as required by law. See our Privacy Policy for more detail.
Mobile carriers are not liable for delayed or undelivered messages. Messages may not be delivered to every mobile phone carrier.
We may change this policy. Material changes will be posted on this page with a new effective date.
Black Candle Technologies LLC, Denton, Texas. Email: lane@blackcandletech.com. Phone: +1 (844) 725-3995.