Privacy Policy

Black Candle Technologies LLC | Effective: November 9, 2026

1. Who we are

Black Candle Technologies LLC ("Black Candle", "we", "us") is a technology services company based in Denton, Texas. This policy describes the personal information we collect through our websites (including blackcandletech.com and messaging.blackcandletech.com), when you contact us by phone, email, or text message, and when you purchase or receive our services. It also describes how we use and share that information.

2. Information we collect

Contact information: name, email address, phone number, and business or mailing address when you reach out to us, request a quote, or become a customer.
Communications: the contents of emails, calls, voicemail, and text messages between you and us, including customer support requests.
Text message opt-in records: if you sign up for text messages from us, we collect your mobile phone number, the timestamp and source of your consent, and a record of messages sent.
Payment information: limited payment details such as the last four digits of a card and billing records. Payments are processed by third party payment processors, who collect and store your full payment details under their own policies.
Device and usage information: pages viewed, browser type, IP address, and similar technical data collected automatically when you visit our websites.

3. How we use information

To provide, schedule, and support the services you request.
To communicate with you about your project, account, appointments, invoices, and service status, including by text message if you have opted in.
To secure our systems, prevent fraud, and keep records of communications and consents.
To improve our services and websites.
To comply with legal obligations, including tax, contracting, and regulatory requirements.

4. Text messaging and mobile information

We send text messages only to people who have opted in. We do not sell your mobile phone number or your text message opt-in information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers that send messages on our behalf (including Twilio, our messaging provider) and as required by law. Our full messaging terms are in our Text Messaging Policy.

5. How we share information

Service providers: vendors that help us run our business (for example, messaging, email, payment processing, hosting, and cloud infrastructure), who may use information only to perform services for us.
Project delivery: subcontractors and specialists assigned to deliver a service you purchased, limited to what your project requires and under confidentiality obligations.
Legal requirements: when disclosure is required by law, court order, or a lawful government request, or to protect our rights, property, or safety.
Business changes: in connection with a merger, sale, or reorganization, subject to this policy.

We do not sell personal information. We do not share personal information with third parties for their own direct marketing.

6. Retention

We keep personal information for as long as needed to provide services, keep business and tax records, maintain consent records for our text messaging program, and meet legal requirements. We delete or de-identify information when it is no longer needed for these purposes.

7. Security

We use reasonable administrative and technical safeguards, including access controls and encrypted connections, to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

8. Your choices

Text messages: reply STOP to any message to opt out. Reply HELP for help.
Email: ask us at any time to stop sending non-essential messages.
Access and correction: contact us to request access to, correction of, or deletion of your personal information, and we will honor requests as required by applicable law.

9. Children

Our services and websites are intended for business users and are not directed to children under 13. We do not knowingly collect information from children under 13.

10. Changes to this policy

We may update this policy. Material changes will be posted on this page with a new effective date.

11. Contact

Questions about your privacy or this policy: Black Candle Technologies LLC, Denton, Texas. Email: lane@blackcandletech.com. Phone: +1 (844) 725-3995.