These Terms and Conditions ("Terms") govern your use of the websites and services of Black Candle Technologies LLC ("Black Candle", "we", "us"), a Texas limited liability company based in Denton, Texas. By using our websites, contacting us for services, or purchasing services, you agree to these Terms. If you sign a separate written agreement, statement of work, or proposal with us, that document controls over these Terms for the work it covers.
Black Candle provides information technology services, technology consulting, custom software and systems work, and AI infrastructure services, on a project, contract, or support basis, as described in each engagement. Service details, deliverables, timelines, and fees are set in the applicable proposal, statement of work, or invoice.
We communicate with clients and prospective clients by phone, email, and, with opt-in consent, text message. By providing contact information, you agree that we may contact you regarding the services you requested. Additional terms for text messages appear in Section 4 below and our Text Messaging Policy.
By calling Black Candle, you acknowledge that calls may be recorded for quality assurance and recordkeeping purposes. If you leave a voicemail, we will use the content of your message to return your call and address your request. We do not share voicemail recordings externally except as needed to deliver your requested services or as required by law.
Fees are stated in your proposal, contract, estimate, or invoice. Where payment is due before work begins, work may be paused or terminated for nonpayment. Late sums may incur fees described in your agreement. Taxes, permit fees, materials, and third party vendor fees are your responsibility unless explicitly included.
Unless a written agreement states otherwise, all intellectual property created by Black Candle during an engagement, including designs, code, configurations, processes, and documentation, remains the property of Black Candle until final payment has been received. Upon final payment, you are granted a full right to use the final deliverables for your own operations. Pre-existing tools, libraries, automation, and methods used by Black Candle remain its property.
We treat non-public business information you share with us as confidential and do not disclose it except to personnel and vendors necessary to provide your services, or as required by law. See our Privacy Policy.
Our websites and informational content are provided as is. Estimates and timelines are good faith projections, not guarantees, unless a written agreement states otherwise. We disclaim implied warranties to the maximum extent permitted by law.
To the maximum extent permitted by law, Black Candle's total liability arising from services or these Terms is limited to the fees you paid to Black Candle for the services out of which the claim arose. We are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under Texas law.
Either party may terminate an engagement as described in the applicable agreement, statement of work, or proposal. Where no such document applies, termination must be in writing and is subject to payment for services rendered through the termination date.
We may update these Terms. Material changes will be posted on this page with a new effective date. Continued use of our services after changes are posted constitutes acceptance.
These Terms are governed by the laws of the State of Texas. Disputes will be resolved in the state or federal courts located in Denton County, Texas, unless a written agreement provides otherwise.
Black Candle Technologies LLC, Denton, Texas. Email: lane@blackcandletech.com. Phone: +1 (844) 725-3995.